Recent Posts

Providing Customers The Best Technicians With Certified Training

10/24/2022 (Permalink)

IICRC Certified at Servpro of Breckinridge, Grayson, Meade & Hancock Counties IICRC Certified

SERVPRO of Breckinridge, Grayson, Meade & Hancock Counties is an IICRC firm. IICRC stands for the Institute of Inspection, Cleaning, and Restoration Certification.

This organization sets the standards for the restoration industry and provides training and certification to restoration companies. Our technicians can receive certifications in specific cleaning, restoration, and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more. 

Not only does our staff obtain IICRC certifications but our staff also has access to web-based training. This is a voluntary program and can be a helpful tool of knowledge towards restoration. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps not only our technicians but our office staff up to speed on industry standards and the professional quality you expect.

SERVPRO of Breckinridge, Grayson, Meade & Hancock Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, rest assure our staff is equipped with the knowledge to restore your property.

Our Water Loss Process

10/24/2022 (Permalink)

When problems with plumbing causes excessive pooling it requires removal equipment that most homeowners do not own. Whether it's a slow leak or a full-scale burst pipe, the after-effects of crawlspaces, sub floors and carpet pads become saturated by water can cause lasting harm.

The Process of removing water:

First, we use pumps, before moving in with more precise wet/dry vacuums and extraction wands. Our technicians must pass an in depth training program before working in our franchises. Their training allows them to use advanced techniques to make sure moisture is removed and prevent secondary damage from happening. 

Floorboards can be difficult to dry, which is why we use flat lay drying techniques. A process by which a sheet is laid on the affected surface and air-circulation is applied. As the sheet inflates, water is drawn out and into the air. We have found this technique to be extremely useful in the removal of moisture from in between floorboards or gaps within your property's structure.

Sometimes carpets are pulled up, pads replaced, and sub floors inspected to ensure proper removal of moisture. Next, we can place rapid air-movers into the affected area. These circulate hot air, evaporating moisture. It is part of a two-step process that guards against the risk of mold or mildew buildup after a leak. The second step is to place humidifiers into the affected area and remove the evaporated moisture from the air.

At the conclusion of service, our technician can remove all equipment as well as any materials that need to be discarded. We then encourage a final walk through in the affected area to show you where work has been carried out, where items have been restored and what needs replacing. At SERVPRO of Breckinridge, Grayson, Meade & Hancock Counties we know replacing items can get expensive, so we work toward restoration rather than a replacement to keep costs as low as possible for our customers.

If you need urgent water removal, do not hesitate to call SERVPRO of Breckinridge, Grayson, Meade & Hancock Counties today! 270-580-2200

Space Heater Awareness

10/21/2022 (Permalink)

Winter related fires are extremely common, especially when you are trying to keep warm. 

Placing space heaters too close to other objects or using the wrong type of heater in a particular area can cause severe problems.

Oil Heaters - Should be used in areas where there is the possibility of moisture. This eliminates any electrical hazards that may be present due to water conductivity. Always keep a safe distance to avoid contact burns. 

Electric Heaters - These heaters come in a variety of shapes and sizes and can be useful for many areas in your home. However, they should never be left unattended. Thinking of electric heaters as giant toasters can help you understand how important it is to keep a constant eye on them. Make sure you have sufficient wattage to run the device and never use extension cords.

Our SERVPRO of Breckinridge, Grayson, Meade, and Hancock Counties staff receives an incredible amount of space heater-related calls every winter. Stay warm using a space heater, just use common sense, and always follow the directions of the manufacturer.

Guidelines when operating your space heaters: 

1) Always place space heaters on a flat, solid surface for proper stabilization. 

2) Purchase heaters with an automatic shut-off feature to prevent dangers from tipping. 

3) Maintain proper spacing between heaters and other objects in your home. 

4) Never leave children or pets unsupervised around operating heaters. 

5) Shut your heaters off properly before leaving your home or going to sleep. 

These simple steps will help lessen the likelihood for a fire. If this sort of incident still strikes your home this winter season, make the call to our office. We will respond quickly and provide you with the services you need to get back to normal fast. 

Call SERVPRO of Breckinridge, Grayson, Meade, and Hancock Counties today at (270) 580-2200

We are Here to Help you Through Fire Damages

10/21/2022 (Permalink)

Fires do not take holidays off. SERVPRO® of Breckinridge, Grayson, Meade & Hancock Counties is here for you when fire damage strikes. Whether it be from a smoke in the breakroom at work from popcorn left to long in the microwave, or a space heater left to close to a blanket at home, we are Here to Help. We know that just because we deal with emergencies every day, you do not. So, we are here to share experience with you, as we guide you through the process of making it “Like it never even happened.” Our crews work with you and your insurance to take care of the details to insure you can come out after the disaster as if the fire never occurred. We walk with you through the process, guiding you with answers, advice, and experience. We are always open to help you, call us at 270-580-2200

Keep Water Damage From Hurting Your Business

9/1/2022 (Permalink)

It can happen to anyone. It can come from a broken pipe, a sprinkler malfunction or an overflowing toilet, water damage can be inconvenient and costly. It could cause harm not only to your building but to electronics and furniture as well.

How Can Commercial Water Damage Happen?

Water damage can be devastating to a company. The following list outlines some of the most common ways your building can suffer from a water disaster: 

• A storm causing flooding.
• A toilet in the restroom leaked overnight.
• A broken pipe or water main flooded the building.
• A fire sprinkler system went off, causing an indoor rainstorm all over the office.

What Can Get Damaged Indoors With Flooding?

It only takes inches of water covering the floor to cause costly damage to carpets and walls. Give it some time, it will invite mold and wood rot. Furniture and expensive office equipment can be ruined. In severe flooding, the water may seep into the walls and damage electrical wires.

Dealing with the Aftermath of Commercial Water Damage:

First step in your plan of action, should be to address the water damage as soon as possible. SERVPRO® of Breckinridge, Grayson, Meade & Hancock Counties can get started on preventing mold, cleaning soaked carpets, and restoring waterlogged surfaces. Contacting your insurance company for information on flood and water damage coverage, should be the next step taken.

Can You Prevent Water Damage?

In some cases, you can minimize damage. Regularly have your plumbing and fire sprinklers inspected and maintained to prevent leaks and busted pipes. If a major storm is approaching, prepare by placing sandbags around entrances and moving important documents and computers to a safe place. Install a water shut-off valve under your water heaters. Unfortunately, not all disasters can be prevented, but these tips can minimize severe damage. 

Don’t let a broken pipe or toilet overflow disrupt your productivity. When you take swift action to prevent or address a flood, your water damage experts may be able to help you avoid a costly emergency and keep your business—not burst pipes—running smoothly.

Dryer Fire Prevention Tips

9/1/2022 (Permalink)

Imagine pulling out your favorite fuzzy blanket, the newest favorite one you added to your blanket collection. It's toasty, and smells like springtime fresh out of the dryer. Ready for your bedtime slumber after a long day, you forgot to empty your lent trap for the next use. Your impressive blanket collection, built up an even more impressive lent collection over time and caused a lint fire. Fear not, here are some preventative tips provided by your local SERVPRO of BGMH: 

  1. Have Your Dryer Professionally Installed
    Having your dryer installed by a qualified professional, will allow you to make sure that everything is installed correctly and working as it should. This will prevent any potential safety hazards.
  2. Clean the Lint Filter and Dryer Vent Regularly
    The most common cause of a dryer fire, is caused by not keeping the unit clean. You should remove lint from the filter before and after each use. Lint can also build up in the back of the dryer, so be sure to clean that area too. The dryer vent should be cleaned at least every three months to prevent blockages.
  3. Dryers Should be Serviced On The Regular.
    Hiring a professional to clean and inspect the appliance at least once a year can help minimize any problems and keep the unit safe to use.
  4. NO Flammable Items Near the Dryer
    If a flammable liquid has been spilled on your clothing item, you should never put it in the dryer. Be sure to keep any flammable materials away from the surrounding area as well.
  5. Keep the Dryer Off Before You Leave the House
    Unattended dryers could start a fire, and spread without you being aware of it.
    Prevent your home from harm. Keep your dryer cleaned and properly maintained. In the event of smoke or fire damages, you could hire a fire restoration company like SERVPRO. We are always here to help. 

Going Greener

7/1/2022 (Permalink)

Saved Energy Pic Turning Fans off


As temperatures start to get a bit warmer and homes and offices start to warm up also, it is important to try and save energy and money when keeping your space cool. Remember to turn off fans including ceiling fans when you leave to cut down on cost and wasted energy. SERVPRO® of Breckinridge, Grayson, Meade & Hancock Counties is committed to helping create and foster a green, healthy, inclusive, and positive community for all of us to enjoy and thrive in. We are ready 24/7, 365 to help you, call us at 270-580-2200 so we can help make it “Like it never even happened” when disaster from a dishwasher leak or pipe break takes its toll on your home. We are here to walk through the process with you from start to finish, helping to answer questions and guide you through the distressing situation. SERVPRO® of Breckinridge, Grayson, Meade & Hancock Counties has been serving the community since 2013. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” We are ready 24/7, 365 at 270-580-2200 to help you. #SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories

Frozen water pipe? Here are some tips to help.

3/28/2022 (Permalink)

Frozen Pipe Pipe frozen

Frozen water pipes are a serious risk during very cold winter weather. When water freezes in a pipe it expands and can exert pressure at over 2,000 pounds per square inch. This pressure is enough to rupture almost any pipe filled with water, which provides no place for the ice to expand. A burst pipe can spill several hundred gallons of water per hour, and that equates to thousands of dollars of damage to your home. Pipes are most susceptible to freezing when they are located:

  • in an outside wall
  • in a cabinet under a sink (especially near an outside wall)
  • in an unheated crawl space or basement

If your pipe is frozen but not yet ruptured, you must thaw it right away. There are a few thawing techniques to try, depending on where the frozen pipe is located.

Warning: Never use a blow torch or other open flame to thaw a pipe. This presents a serious fire hazard and can damage the pipe.

A frozen pipe that hasn't burst yet often reveals itself at a faucet: when you turn on the faucet and no water come out or it has slowed to a trickle, there's probably a blockage of ice somewhere in the line. It's time to take immediate action: 

  • Shut off the water to the faucet locally or at the home's main water shutoff valve.
  • Open the faucet that is supplied by the frozen pipe; do this even if you don't know where the blockage is.
  • Identify the frozen pipe and locate the blockage: Follow the pipe back from the faucet to where it runs through cold areas, such as an exterior wall or unheated crawl space. Look for areas on the pipe that have frost or ice; it may also be slightly bulged or fissured.

When you find that the frozen—but not yet burst—pipe is behind a wall or ceiling, you've got a challenge on your hands. You have three options for thawing the pipe:

  • Turn up the heat in the house and wait.
  • Cut out a section of the wall or ceiling to access the frozen section of pipe, then thaw the pipe as an exposed pipe (see next slide).
  • Use an infrared lamp to help heat the wall section in front of where you believe the pipe is frozen. Infrared lamps are better than regular heat lamps because they pass through the air without heating it and will direct more energy to warming the wall and frozen pipe.

If the frozen pipe is exposed, you have several options for thawing it. Whichever remedy, use heat the pipe from the faucet toward the frozen area. This allows water to flow out as the ice melts.

  • Hair dryer: Usually the easiest and safest way to thaw a pipe. If the pipe is close to the wall, place a cookie sheet behind the pipe to help radiate heat onto the backside of the pipe.
  • Heat lamp: You can use an infrared or incandescent heat lamp. As with a hair dryer, if the pipe is close to the wall, use a cookie sheet behind the pipe to help reflect heat onto the pipe.
  • Portable heater: A small, powerful heater works great for warming pipes under a kitchen or vanity base cabinet. Direct the heater onto the frozen section of pipe. It will work like a hair dryer on steroids!
  • Electric pipe heat tape: Heat tape is a ribbon-like wrap that contains electrical heating elements. You wrap it around the pipe you want to heat and plug it into the wall. The temperature of the tape is controlled with a thermostat. Heat tape can also be used to prevent pipes from freezing in critical areas; you can leave the heat tape on the pipe and plug it in only when needed.

There are a few things you can do to prevent the problem of freezing pipes from occurring again:

  • Leave the faucet dripping slightly during the coldest time of the day or night.
  • Open the cabinet doors to allow the heated air from the room to reach pipes inside the cabinet.
  • Wrap the problem pipe with electrical heat tape.
  • Insulate problem pipes with foam insulation wrap, especially those that run through unheated spaces. Note: Insulation merely slows the transfer of heat and will not prevent a pipe from freezing if the surrounding air is cold enough.
  • Heat unheated areas with a permanent heater, just to keep the temperature above freezing, or about 40 degrees F. Warning: Do not use portable heaters, which should never be left running unattended.
  • Remove garden hoses attached to outdoor faucets (hose bibs or sill cocks). If the faucet is not a frost-proof type, turn off the water to the faucet inside the house and drain the exterior section of the pipe and faucet.

What to throw out and what to save?

2/26/2022 (Permalink)

Storm damage Storm damage information

Flooding in your home, is a downright disaster. Once your family is safe and you’ve checked with your insurance, it’s time to begin content cleaning. This is the first step to returning your home to its previous condition.

Is It Safe to Keep?

Your instinct might be to try to throw away everything that has been submerged in flood waters. However; there are many items you may be able to safely save, clean and restore. Depending on what type of water they were exposed to, items such as drapes, clothing and other material goods might be able to be saved by washing them. This could be in your washing machine or dry cleaning, depending on the type of material. Other items that could be saved and restored include these:

• Rugs
• Furniture
• Toys
• Collectibles

Don’t Risk It; Throw It Away

Certain items should always be thrown away once exposed to flooding. Content cleaning cannot save these, especially if they were exposed to black water. Flood waters will make these unsafe for use or consumption:

• Food or beverages
• Medical supplies
• Clothing or canvas items
• Building supplies such as carpets, pads, drywall, and wood floors

Getting Help Cleaning Up

Start cleanup as soon as it’s safe for you to enter the flooded area. You want to protect yourself with gloves, masks, long pants and sleeves and rubber-soled shoes. The less exposure to contaminated water and items, the better.

When preforming content cleaning after a water backup or residential flooding, don’t go at it alone. Get help from friends, family, or professionals. They’ll be able to help you sort out which items are salvageable, and which are better off sent to the dumpster and replaced with new ones. 

Safety during a Storm

2/21/2022 (Permalink)

Storm info Storm damage information

Severe weather can happen at any time, anywhere. Each year, Americans cope with an average of the following intense storms:

  • 10,000 severe thunderstorms
  • 5,000 floods or flash floods
  • 1,300 tornadoes
  • 2 land falling deadly hurricanes

Knowing your risk of severe weather, taking action, and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family. Check the weather forecast regularly, obtain NOAA Weather Radio, and learn about Wireless Emergency Alerts. Severe weather comes in many forms, and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communications plan for your home and business. Keep important papers and valuables in a safe place.  If you incur any damage during a storm, we can help!  SERVPRO of Breckinridge, Grayson, Meade & Hancock Counties.  270-580-2200.